our cat tree
online shop

The stylecats advantages

  • Made in Germany
  • Free sample dispatch
  • Purchase on account
  • Exchangeable textiles
  • Individual delivery dates

Questions and advice
+49 511-54308970

Webdesign by elf42

FAQ

General

Where is the furniture made?

All products are made in Germany.

The stylecats designer cat tree - guarantees that you and your cat will enjoy a high-quality cat tree, scratching board or other cat accessories for a long time.

Customer account

Which advantages does a customer account offer?

A customer account comes with no obligations and is free of charge:

  • You do not have to enter your details again when placing a new order.
  • You can access and change your data any time.
  • You can view your orders and the corresponding order status.

I forgot my password - what can I do?

If you forgot your password, you can request a new password.

How do I change my personal details?

Click "My account" and log in with your email address and password. Now the summary of your personal details is displayed.

Will my personal data be stored?

Thus, during future purchases, you can log in with your email address and password and order without having to enter the data again. You can revoke your consent to the storage of your data at any time by deleting your customer account in the "member" area. Sensitive data such as credit card details are not stored. You enter this data directly on a secure page of the institute commissioned with the payment.

Are my details protected?

The safety of your details and the protection of your privacy are our highest priority. We use so-called "Secure Socket Layer" (SSL) methods to transmit your customer and order data. The information transmitted using this especially secure method are 256-bit encrypted.



Order

Can I order by phone?

Yes, we are at your disposal from Monday to Friday under the following number: 0049 511 - 54308970.

Order information

Will you inform me as soon as you have shipped my order?

Yes, as soon as your order is transferred to the shipping company, you will receive an email containing the shipping confirmation.



Which payment options do I have?

In our shop you can comfortably and securely order around the clock. The payment options are advance payment (transfer), Paypal and debit, credit card, and invoice.

Advance payment

If you choose this payment option, you transfer the invoice amount upon receipt of the order confirmation and with indication of the order number to the account indicated on the order confirmation.

PayPal

When paying via PayPal, you will be routed to the PayPal website as soon as you complete the order where you can pay the invoice amount through your PayPal account. However, even if you do not have a PayPal account, you can pay as a PayPal guest in just a few steps without having to register by debit or credit card.

For further information about PayPal, please clickhere.


Klarna

Purchase on Account and Instalments

In cooperation with Klarna we offer Purchase on Account and Instalments as payment option.

Please note that Klarna Invoice and Klarna Instalments are only available for consumers and that the payment is to be made to Klarna. Klarna will not accept companies and parcel deposit stations. Klarna reserves the right to check your address data through different credit agencies. Should Klarna refuse your payment, these might be the reasons:

  • Address and name not identifiable or misspelled.
  • Technical abnormality / disturbance.

Klarna Invoice

The payment term is 2 weeks upon invoice date. The invoice is created upon shipment of the product and sent either by email or with the product. In case of a purchase on account with Klarna, the online shop will charge a fee of 1.95 Euro per order.

Klarna Instalments

Using Klarna's financing service you can flexibly pay your purchase in monthly instalments of at least 1/24 of the total amount (however, at least 6.95 ).


Please contact the Klarna customer service in case of problems or questions.


Credit card

Can I pay with credit card, too?

You can pay by PayPal using the credit card stored in your customer account. However, even if you do not have a PayPal account, you can pay as a PayPal guest in just a few steps without having to register by debit or credit card.



Delivery time

How long is the delivery time?

The delivery time depends on the selected product (5 - 28 days) and can specifically be viewed in the corresponding product description.

Do you deliver cat furniture abroad?

We deliver all our products abroad. The shipping price depends on the order value.



How much are the shipping costs and into which countries do you deliver?

Germany

For an order value of up to 199,- Euro = 3.90 Euro,
For an order value of 200,- Euro upwards = 9.90 Euro.

The shipment within Germany is made by GLS, DHL parcel service or forwarding agency.

Switzerland - Lichtenstein - Italy

For each order we charge a flat shipping rate of 29,- EUR.

For cat trees and cat tree elements from a total value of 200,- Euro upwards we charge a flat shipping rate of 39,- EUR, regardless of the number of packages.

Exceptions due to shipment by forwarder: Convenient II: 60 Euro, Dome: 140 Euro, Empire: 140 Euro. The flat shipping rate is manually added to the invoice and submitted as soon as the order is received.

Payment options are advance payment and PayPal.


Austria - Belgium - Denmark - Netherlands - Luxemburg

For orders that are to be sent to Austria and Benelux the flat shipping rate amounts to 19,- EUR.

For cat trees and cat tree elements of a total value from 200,- Euro upwards we charge a flat shipping rate of 29,- EUR, regardless of the number of packages.

Exceptions are, due to shipment by forwarder: Convenient II: 60 Euro, Dome: 140 Euro, Empire: 140 Euro. The flat shipping rate is manually added to the invoice and submitted as soon as the order is received.

Payment options are advance payment and PayPal.

France - Monaco - Great Britain

For orders that are to be sent to France, Monaco, Great Britain, Lichtenstein the flat shipping rate amounts to 25,- EUR.

For cat trees and cat tree elements of a total value from 200,- Euro upwards we charge a flat shipping rate of 35,- EUR, regardless of the number of packages.

Exceptions are due to shipment by forwarder: Convenient II: 60 Euro, Dome: 140 Euro, Empire: 140 Euro. The flat shipping rate is manually added to the invoice and submitted as soon as the order is received.

Payment options are advance payment and PayPal.


Estonia - Ireland -Finland - Latvia - Lithuania - Sweden - Spain - Portugal

For orders that are to be sent to Estonia, Finland, Lithuania, Latvia, Sweden, Spain, Portugal the flat shipping rate amounts to 35,- EUR.

For cat trees and cat tree elements of a total value from 200,- Euro upwards we charge a flat shipping rate of 39,- EUR, regardless of the number of packages.

Exceptions are due to shipment by forwarder: Convenient II: 60 Euro, Dome: 140 Euro, Empire: 140 Euro. The flat shipping rate is manually added to the invoice and submitted as soon as the order is received.

Payment options are advance payment and PayPal.

Poland - Slovakia - Slovenia - Hungary- Czech Republic

For orders that are to be sent to Poland, Slovakia, Slovenia, Hungary, Czech Republic we charge a flat shipping rate of 35,- EUR.

For cat trees and cat tree elements from a total value of 200,- Euro upwards we charge a flat shipping rate of 39,- EUR, regardless of the number of packages.

Payment options are advance payment and PayPal.



Complaints and returns

Whom do I contact in case of a complaint?

Please send an email to info@stylecats.de indicating your order and invoice number and describing your complaint or call.

How can I return the products?

You can withdraw from the contract within 14 days upon receipt of the product (see cancellation policy). If you do not like the product, we offer a simple return procedure. Please contact info@stylecats.de in this case. Please note that the customer bears the costs for returning the product, but we offer favourable conditions.

What is the return address?

Kettelservice Jaensch / stylecats
Eschenweg 12
D-30855 Langenhagen

The stylecats designer cat tree - guarantees that you and your cat will enjoy a high-quality cat tree, scratching board or other cat accessories for a long time.

Has your question not been addressed here?

Please call us under +49 511 - 54308970 or send us an email at info@stylecats.de

Webdesign by elf42
 

Nominiert für den German Design Award 2017 FSC- und PEFC zertifiziert PLUS X AWARD Gütesiegel 2015 Bildergalerie der stylecats Kratzbäume Feedback unserer Kunden
Contact

Anja Staege-Thylmann

+49 511-54308970

info@stylecats.de

Opening hours

Monday - Friday
09:00 am - 17:30 pm

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